Case Studies

Snapshots of recent work I led as a practitioner and design leader.

UX Researcher and Strategist
California Dept. of Technology

Making Help Easier to Find: Information Architecture for California’s Recovery Site

Our team significantly improved the findability and discoverability of critical information on the California Disaster Recovery Center website.

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Design Director
Valley Bank

Building a Leading Consumer Digital Bank

Redesigned the entire consumer retail banking onboarding experience for Valley Bank, transforming a lengthy process into a seamless, user-centered flow that tripled conversions.

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Design Director
Northwestern Mutual

Balancing Vision and Delivery: Relationships in Financial Services

This work highlights a shift in the role that digital channels have played in NM's effective relationship-based planning process.

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From the archives

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Lead UX Researcher
WeWork

Helping WeWork Designers Do What They Love

This work was part of a 0-to-1 effort that decreased the amount of time it took the WeWork interior designer team to spec out a project by more than 50 percent.

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Lead UX Researcher
WeWork

Tracking WeWork's Real Estate Deals

This work was part of a 0-to-1 effort to design software to support workflows and collaboration across the WeWork real estate team.

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UX Researcher
Department of Homeland Security

Improving the Refugee Experience

This discovery effort identified opportunities to improve the refugee experience by addressing policy, service and experiential fail points.

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Service Designer
Bloom Works LLC

Digital Transformation to Get People the Services They Deserve

Office of the Attorney General [OAG] websites play a crucial role in providing essential information and services. This discovery sprint helped us identify opportunities for the OAG to help people easily access and utilize the services through the website.

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Design Lead
Condé Nast

A New Photo Editor for Condé Nast Editors

This project covers the design and development of a new photo editor Condé Nast editors use.

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About me

Learn More About My Journey

Over my 15+ year career I've lived at the intersection of storytelling, technology and design.

In my role as a design leader, I foster a culture of innovation, inclusivity, and attention to detail. I have worked in various roles across media, civic tech and fintech.

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