Portfolio

Featured Projects

A curated collection of case studies from my 15+ years of UX experience.
Currently being updated.

Improving the Refugee Experience

Improving the Refugee Experience

I joined USDS as a lead UX Researcher directing field research in SE Asia focused on better understanding the refugee admissions process end-to-end. In 2015, President Obama increased the annual refugee intake from 70,000 to 85,000, with a commitment to accept 10,000 Syrians. Our team focused on understanding how technology could help the president meet this goal without adding more people or impacting the integrity of the process.

Automating Photo Editing

Automating Photo Editing

Copilot is a proprietary content management system used by Condé Nast editors. One of the team’s primary missions was to create an application that allows editors to write once and publish anywhere. My role was the UX Lead. Deliverables included experience maps, prototypes, wireframes and high-fidelity designs.

Tracking WeWork's Real Estate Deals

Tracking WeWork's Real Estate Deals

This project was a zero to one effort to design software to support the WeWork real estate team. Deliverables included personas and experience maps. My role was the UX Research lead.

Building a Leading Consumer Digital Bank

Building a Leading Consumer Digital Bank

Valley Bank online account opening experience had a 85 percent drop off following the first page. We formed a cross-functional team to optimize the onboarding experience. My role was Design Director. Deliverables included all design artifacts, content strategy and UX Research.

Furnishing WeWork

Furnishing WeWork

The development team at WeWork created a proprietary design application called Furnish. My role was Sr. UX Researcher. Deliverables included a Service Blueprint, generative UX Research insights and low-fidelity concepts.

A Holistic Vision for Planning

A Holistic Vision for Planning

Northwestern Mutual wanted to increase client engagement between advisor check-ins and better communicate its protect and prosper value prop. My role was Design Director. Deliverables included a vision prototype for the mobile app and six features to increase engagement.

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ElleSee Futures

Looking for someone to pick up an oar?

ElleSee Futures is a research and design consultancy focused on helping organizations become human centered and design driven. The main focus is helping people define what makes products useful, desirable, valuable and accessible.

I’ve coached hundreds of people on human-centered design methods over the past 15+ years.

UX Strategy

If you know your user goals and business goals, let's work together to define requirements and the strategic direction for your products.

UX Research

No matter where you are in the lifecycle of your product or service, UX Research can help you understand people's needs, behaviors and attitudes.

Custom Workshops

We can work together to define a cross-functional sprint focused on understanding user, business and technology needs or a design thinking training focused on organizational, structural and people change.

Concept Ideation and Prototyping

Getting out as many ideas as possible to solve your defined problem for your user group can be fun, engaging and even better if you co-create with your users.

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FAQs

Find answers to commonly asked questions about my services.

What services do you offer?

We can work together to design a one or two-week design sprint, six to twelve weeks of generative or evaluative research, custom design leadership workshops, speaking engagements, resume reviews plus AI tools that can help you with your search and portfolio site design.

Can you review my resume?

Yes, I can review your resume but more importantly we can talk about the best way to use resume builders to make your search more efficient and increase the change your resume is seen.

Are you looking for contract or full time work?

I’d love to partner with anyone who shares these values and needs someone to pick up an oar.

Working on products or services that have a mission connected to empowering people to make better decisions and/or make information accessible and actionable.

Coaching teams on how to better understand what makes their products or services more accessible and actionable. And, executing on a plan to understand it.

Getting back to my roots in storytelling and/or civic tech by working with teams to better understand how they can use the power of storytelling to connect, inspire and drive change.

Elevating and advocating for a user centric culture, always being the voice in the room helping others understand how the human voice connects to the business goals.

Can you review my portfolio or case study?

During my eight years of experience as a people leader, I have seen reviewed many design and research portfolios. If you want to have a coaching session to review your impact story, reach out on LinkedIn or use the contact form above.

What is your current obsession?

Right now I am learning Spanish and immersing back in the work with a focus on how AI is impacting the role of the designer and researcher. I'm also getting reacquainted with the great outdoors by spending time in Puerto Rico.